Effective Date: 30 July 2026

At Herbal Product, customer satisfaction is important to us. We make every effort to ensure that your order reaches you in perfect condition. If you receive a damaged, defective, or incorrect product, we are happy to assist you in accordance with the policy below.

By placing an order on https://herbalproduct.in, you agree to the terms of this Refund & Return Policy.

1. Return Eligibility

You may request a return if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• The product delivered is significantly different from what you ordered.

To be eligible for a return:

• The request must be made within 3 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• All original labels, seals, invoices, and accessories (if any) must be included.
• Clear photos or videos of the product and package may be required for verification.

2. Products Not Eligible for Return

Returns will not be accepted in the following situations:

• Products opened or used by the customer.
• Damage caused by improper handling or misuse after delivery.
• Requests made after the return period has expired.
• Orders returned without prior approval from our customer support team.
• Products purchased during special promotional offers or clearance sales, unless damaged, defective, or incorrectly supplied.
• Gift cards, downloadable products, or other non-returnable items (if applicable).

3. Damaged or Incorrect Products

If your package arrives damaged or you receive an incorrect item:

• Contact us within 3 days of delivery.
• Email your order number along with clear photos or videos showing the issue.
• Our support team will review your request and respond as quickly as possible.

If your claim is approved, we may offer:

• A replacement (subject to product availability), or
• A refund, as applicable.

4. Return Process

To initiate a return:

Step 1: Email us at support@herbalproduct.in

Please include:

• Order Number
• Full Name
• Contact Number
• Reason for Return
• Photos or Videos (if applicable)

Step 2: Our support team will review your request and provide return instructions if your request is approved.

Step 3: Return the product securely packed using a reliable courier service.

Customers are responsible for return shipping costs unless the return is due to our mistake, such as:

• Wrong product delivered
• Damaged product
• Defective product

5. Inspection

After receiving the returned product, our team will inspect it to verify that it meets the return eligibility criteria.

If approved, the refund or replacement process will begin.

6. Refund Policy

Refunds are available only for approved returns.

If your return is approved:

• Refunds will be processed to the original payment method used while placing the order.
• Refund processing is generally completed within 7–10 business days after the returned product passes inspection.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges are non-refundable unless the return is due to our error.

7. Replacement Policy

Where possible, we may offer a replacement instead of a refund for:

• Damaged products
• Defective products
• Incorrect products delivered

Replacement availability depends on stock.

If the product is unavailable, a refund may be issued instead.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible return requests may still be made in accordance with this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@herbalproduct.in

Website: https://herbalproduct.in

Our customer support team will make reasonable efforts to respond as promptly as possible.

Important Note

This policy applies only to purchases made directly through https://herbalproduct.in. We reserve the right to modify this policy at any time without prior notice. Any updates will be published on this page with a revised Effective Date.